Returns & Exchanges
At The Fresh Chile Company, we stand behind the quality of our New Mexico chile products and want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right through a replacement or refund.
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all jars and perishable items are intact and in good condition.
Contact Support
If there is an issue, email our team within 7 days of delivery with your order number and clear photos of any damaged goods or packaging.
Verification Process
Our team will review your claim and photos to verify the issue; since we deal with food products, we typically do not require you to ship the items back.
Resolution
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing